Fix Kraken KYC Verification
Kraken verification stuck at Intermediate or Pro level? Kraken uses Jumio and Onfido for verification — two of the strictest ID verification providers. Our AI shows you exactly what's wrong.
Why Kraken Rejected Your KYC
Kraken has multiple verification tiers (Starter, Intermediate, Pro) with increasingly strict requirements:
Proof of Residence Issues
Kraken Pro verification requires a separate proof of address document. Bank statements and utility bills must be less than 3 months old and show your full name + address clearly.
Verification Tier Confusion
Many users submit wrong documents for their tier. Intermediate needs government ID + selfie. Pro needs ID + selfie + proof of residence. Submitting the wrong docs causes instant rejection.
Country/Region Restrictions
Kraken has different requirements by country. Some regions require additional documentation. US users from restricted states (NY, WA) face automatic rejection regardless of document quality.
Document Expiry Strictness
Kraken is stricter than most exchanges about document expiry. IDs expiring within 30 days may be rejected. Expired documents are always rejected — no exceptions.
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Kraken Verification Error Messages
Seen one of these? Here's what they mean:
Unable to verify
Your ID photo is too blurry, has glare, or edges are cut off. Retake with better lighting.
Selfie mismatch
Your selfie doesn't match your ID photo. Remove glasses, hat. Face the camera directly.
PoR rejected
Document too old (>3 months), name/address not visible, or document type not accepted.
Region unavailable
Kraken doesn't support your region. Check their list of supported countries/states.
Kraken KYC Questions
🔄 What's the difference between Kraken verification levels?
Starter: Just email — limited features. Intermediate: Government ID + selfie — unlocks trading. Pro: ID + selfie + proof of residence — higher limits and fiat withdrawals. Most users need at least Intermediate.
⏱️ How long does Kraken verification take?
Intermediate verification is usually instant to 5 minutes if documents pass. Pro verification can take 1-5 business days due to manual review of proof of residence. During busy periods, expect delays.
📄 What documents does Kraken accept for proof of residence?
Bank statements, utility bills (electric, gas, water), government letters, and tax documents. Must show your full name, address, and be dated within 3 months. No screenshots — PDFs or photos of physical documents only.
🇺🇸 Why can't I verify my Kraken account from New York?
Kraken doesn't operate in New York or Washington state due to regulatory requirements. If you're in these states, you'll need to use a different exchange like Coinbase or Gemini that has proper state licensing.
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