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KYC Error
Liveness Check Failed
Understanding and fixing this common KYC rejection
⚠️ What This Error Means
The video selfie system could not verify you are a real person in real-time. This is often a technical issue, not a problem with your face.
✅ How to Fix It
Use a stable WiFi connection (not mobile data). Follow head movement prompts SLOWLY. Ensure good lighting on your face. Use the official mobile app, not web browser.
Let Us Help You Fix This
Try our free AI analysis first, or let our experts fix it for you.