KYC Error #1

Glare Detected

The #1 most common KYC rejection reason — and the easiest to fix!

⚠️ What This Error Means

The camera flash, overhead lighting, or window reflection created a bright spot on your document. This white/rainbow reflection makes it impossible for the OCR system to read the text underneath. Even tiny glare spots that you can barely see will trigger rejection.

How to Fix Glare

1
Turn OFF your camera flash

Flash is the #1 cause of glare. Use natural light instead.

2
Face a window (not direct sunlight)

Soft, indirect daylight is ideal. Avoid sunny spots.

3
Turn off overhead lights

Ceiling lights directly above create reflections on laminated IDs.

4
Tilt your ID slightly

If your ID has holograms, angle it so they don't reflect rainbows.

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